Lightspeed Restoration of Greater West Austin
Effective Date: May 1, 2026 • Last Updated: June 9, 2026
This Privacy Policy explains how Lightspeed Restoration of Greater West Austin ("we," "us," or "our") collects, uses, and shares information when you visit our website, contact us, or request our restoration services.
1. Information We Collect
Information you give us
When you fill out a form, request an estimate, or contact us, we may collect:
• Your name, phone number, and email address
• Your property or service address
• Details about the damage or service you need (such as water, fire, mold, or storm damage)
• Any other information you choose to include in a message or form
Information from phone calls
We use call-tracking technology to measure the performance of our advertising and to improve our service. When you call a number listed on our website or ads, we may collect the phone number you call from, the date and time of the call, and call-routing details. Calls may be recorded or monitored for quality, training, and record-keeping purposes.
Information collected automatically
When you visit our website, we and our service providers may automatically collect:
• Your IP address, device type, browser, and operating system
• Pages you view, links you click, and how you arrived at our site
• General location information derived from your IP address
• Information collected through cookies and similar technologies (see Section 3)
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide estimates and restoration services
• Schedule appointments and communicate with you about your project
• Operate, maintain, and improve our website
• Measure and improve the performance of our advertising
• Prevent fraud and protect the security of our website and customers
• Comply with legal obligations and enforce our agreements
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate our website and understand how visitors use it. These include:
• Analytics tools (such as Google Analytics) to understand site traffic and usage
• Advertising and conversion tracking (such as Google Ads) to measure the effectiveness of our ads and to show relevant ads to people who have visited our site
• Call-tracking cookies to connect a website visit to a phone call
You can control cookies through your browser settings. You can also opt out of certain advertising cookies through tools like the Digital Advertising Alliance or by adjusting your Google Ads Settings. Disabling cookies may affect how the website functions.
4. How We Share Information
We do not sell your personal information. We may share information with:
• Service providers who help us operate our business, such as hosting, analytics, call tracking, scheduling, and communication tools
• Affiliated Lightspeed Restoration entities or franchisor, where necessary to provide services or support
• Professional advisors such as attorneys, accountants, and insurers
• Legal and safety recipients, when required by law, subpoena, or to protect rights, property, or safety
• A successor entity in connection with a merger, acquisition, or sale of assets
5. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
6. Data Retention
We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to request access to it, correct it, delete it, or opt out of certain uses.
If you are a Texas resident, the Texas Data Privacy and Security Act may give you the right to confirm whether we process your personal data, access and correct it, request its deletion, obtain a copy of it, and opt out of targeted advertising or the sale of personal data. To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising your rights, and we may need to verify your identity before responding.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
10. Do Not Track
Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, our website does not currently respond to them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated through our website.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Lightspeed Restoration of Greater West Austin
Phone: (512) 817-9677
Email: lr.greater-west-austin@lightspeedrestoration.com
© 2026 Lightspeed Restoration of Greater West Austin. All rights reserved.
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(512) 817-9677
Terms Contact We are a water and fire restoration service. We help people whose homes are threatened by water, fire or mold damage.
